I have a WiFi booster and it appears to be working correctly, however I have a ring doorbell and when connected to the booster works fine, when I check the virgin connect app most days it shows the ring doorbell connected to the hub, this obviously cause problems as the signal is weak, that’s the re. Don’t worry if you have our new Hub 5x – exciting things are coming soon. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. Virgin Media has announced two upgrades designed to boost Wi-Fi signal throughout your home for those struggling with dead zones not reached by their router. I want to add a mesh wifi solution, nothing fancy just something like a. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Get the Hub ready by connecting the wires. The white power light will come on and the arrows will be flashing amber or red. Step 5. Is there a setting on my router that needs to be altered to get. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. However I know that it’s not as it’s very slow and keeps. Forum Team. QuickStart, set up and connections. V6. My son has poor wifi in his bedroom and is unable to connect to our wifi network with his PS5, mobile phone and laptop. All you need is a set of Powerline adaptors. Please can you try the below steps usng the Connect the app:-. When that LED changes to solid green, they are connected. Hi @FionaH300 . To benefit from the improved upload speeds, including a faster experience when video calling, gaming and. They use your home’s electrical wiring to boost the WiFi signal in the room. Broadband wifi boosters. Try rebooting your router. My WiFi doesn’t reach all rooms of my flat and I want a booster. Push. The app now asks you to enter the password for your router’s 2. Step 3) Choose “2. This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Free 2 Hour CLick & Collect Now Available!Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Also. I am trying to find the option to order a booster or extra hub for free but I cant not find it. Stay safe online. I need to get a booster but I cannot figure out how to - 5181384. 1 interface won’t open and I’m stuck. 0 is notoriously bad. 10. Hi, Many thanks for that, I never thought to try the Connect app, as I had completely forgotten about it, but I do have it installed & will - 5208986. Here are three things you can try: 1. After an lights have flashed on, connect the Booster to the Pivot, using the Ethernet cable provided. Amber light on WiFi booster pod. If you're looking to order a Wi-Fi Pod then you can do this via our Connect App, and I can see that @newapollo has offered some advice with a link too. Connect the booster to your Virgin router using an Ethernet cable. You can't use the TP Link plugs with the VM pods. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. 4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂----- NOW -----Mobile Your Account. Welcome to Virgin Media’s help and support page. You can call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) You can also call 150 from a VM landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call. D01 C9W8 Testing out the Virgin Media Gig1 fibre broadband package. In addition to a revamped whole-home Wi-Fi policy, Virgin has updated its Connect mobile app to let customers test the Wi-Fi strength in their home room-to-room, with a new feature called ‘home. You do need to use the Connect app to perform the Home Scan in the area where the signal is low(est) Using the app should also help optimise the signal. The pods are assigned to your hub and your hub only. Connect a laptop to the Booster using an Ethernet cable. Wireless repeaters . Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. The internet speeds are great but the WiFi coverage and speeds are really bad. Connect again using this sequence _____ Disconnect all cables from your new router (or Mesh first unit) and unplug it. In fact, weak WiFi security has nothing to do with Virgin Media at all. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Have connected my powerline booster up, followed the instructions and can see the SSID and my phone can connect to the WiFi signal from the booster BUT it won't let me connect to the internet and my phone says 'No internet connection'. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. It is a Mesh system. Sign in . If the scan picks up that you need a pod it will allow you to order some. WiFi boosters. 10. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Grab our free Virgin Media Connect app for your compatible mobile or tablet. When connected to router via 2. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. 3 pods and the connect app would not connect to the hub after several calls to various departments Martin N from the forums team who helped with my original fault came back to me and said a fun pin reset on the. These steps will help you do that:In your Stream kit you’ll find everything you need to get the Stream box up and running. . Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Dual-band operates over both 2. . "If the connection network light is lighting up red and the power light is decent white, your device is faulty to pair," according to Virgin Media. . These simple tips will allow your hub to operate to its full potential and transmit the best WiFi signal. You can even reboot your Hub from the comfort of your sofa. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. It then rebroadcasts them - using the same name and password. If the scan picks up that you need a pod it will allow you to order some. 0 Kudos Reply. Removing a wifi booster from the connect app. In my Virgin Media account, I was initially able to add the Wifi-booster option to my current package as part of an upgrade, however, I am unable to find this option recently. I'm a Very Insightful Person, I'm here to share knowledge. 56 minutes ago. Hold that button down: Once you’ve located the reset button, hold it down for 10 seconds. Penetrates floors, walls and extending your internet wireless network to every corner of the house, and. How To Use Virgin Media Powerline Adapters. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). The home scan feature. I’ve done a few speed tests now and - 5158392. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one. How do i get a wifi booster for free that i was promised if i requested. Scan complete, Tap continue. Move your router at least one metre away from objects such as televisions, wireless speakers and cordless phones. I have both Virgin and o2 volt contracts, any help greatly appreciated . If it’s not a technical issue you need help with then we’re here to support you on. John. . The honest truth is: no, Virgin WiFi does not have weak security. So second hand ones don’t work I’m afraid. When asked to scan my hub sticker on bottom of device it worked fine. on 08-03-2023 09:06. Tap Order a WiFi Booster if an option. Shop Broadband, TV and Landline Offers Broadband Deals It can take up to 14 days for Volt benefits/speed boosts to kick in. Press and press the WPS button on the bigger virgin media Wi-Fi booster for 15 seconds and release it. 1. For more help on connecting a device to a WiFi network see our guide on connecting devices. Ou. Verdict. . Help with Volt. --------------------. I don't work for Virgin Media. Hello, I recently upgraded to gigabit fibre with a Hub5 modem, and was told that if there are any areas of my house that have under 30mbps connection then I'm eligible for a free WiFi booster pod. Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Broadband, TV and Landline offers. Please let me - 5181455. My son has poor wifi in his bedroom and is unable to connect to our wifi network with his PS5, mobile phone and laptop. . Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. I made the test with the app in 2 rooms of my flat and the signal is really poor . In the meantime, you can also see more information about Wi-Fi MAX here 👉 WiFi Max WiFi Speed Guarantee | Virgin Media. Networking and WiFi. I've done the scan via the Virgin connect app, and the top room of my house achieves only 20mbps. Looking at the amount you are paying it's possible that you are on the now obsolete Ultimate Oomph package so the new pods would be free. However they can be chargeable depending what package you on. See the following page for details, including how to order online via My Virgin Media or through the Connect appI have a WN300RPv3 wifi range extender which has for the last 4 years worked perfectly boosted signal to a couple of areas of my home with poor WiFi coverage. You can use the two ethernet ports to connect other equipment or another VM wifi pod. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. Wifi Max see. Joining in. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Networking and WiFi. Simply, select the name of your phone's network, enter the password, and connect. • Then Start the scan again. WiFi hotspots. If so, Tap Optimise. com#gig1 #wifi6 #rou. WiFi booster not working. I recently got one of the wifi pods from virgin and I have taken the booster that plugs in beside my hub4 and the. 4 minutes ago. Connect to Virgin Media WiFi hotspots out and about – with 3. Account - Mobile. . . Virgin TV 360. I struggled for two days and communication with VM team didn't take me far. Customers on the new M125 package will get a 22% uplift with average speeds. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Start the Scan (do this in every room) Scan complete. See this _____ To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). Virgin's wireless booster uses the power cables in your home to extend the signal strength and costs £3/month on a 30-day contract – though you'll need to return it if you. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod; • Tap Start the scan • Then Start the scan again • While connect to WiFi, Tap I’m ready • Wait 2 mintues for Scan • Scan complete, Tap continueWhat To Look for in a WiFi Booster? WiFi boosters come in two formats: dual-band and single-band. Link the Stream box to your wifi network – Once it’s on, follow the onscreen instructions to pair the Stream box to your Virgin broadband wifi. Tap Optimise WiFi now if an option. Typically these can go down if the the two units become unpaired, or if the Wi-Fi booster fails. do i have to attempt to get through v. Just simply want to get a free wifi pod but cannot find how!! Help site says run the home test using the app - done that but it says the service is great!! All rather time consuming and annoying for a new c. Virgin Media O2 is giving millions of Virgin Media customers a broadband speed boost at no extra cost. Once you log in, make sure your WiFi is on and the app will automatically connect to. 0 routers with Plume ‘s smart home Mesh WiFi system in order to deliver improved wireless connectivity around your home. Virgin Phone Switchover. 5. If you have a large home or experience weak WiFi signals in certain areas, consider using a WiFi extender or a mesh WiFi system to boost your coverage. Hi @Jordonj1 . After trying a bunch of different wireless cards, BT Whole Home saved the day. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. The SSIDs must be the same and broadcast enabled. )THIS VIDEO APPLIES TO:• TP-Lin. Stream from Virgin Media. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. I know sometime has passed since the last post but I was in a similar situation after having my hub 4 replaced with the hub 5. I have lodged a complaint on the website who have replied and asked me for 28 days to sort out my problems, if not fixed will terminate my contract. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. You can choose to buy your own or can order one from Virgin Media via the app. Virgin app was useless it showed good connections everywhere, so they wouldn't give me booster. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Locate the IP Address of your WiFi router, usually found on the Hub sticker. Email. Virgin's. Reset. . You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or “Smart Wifi” box and save settings. Start the Scan (do this in every room) Scan complete. Scan complete, Tap continue. Got new router , used the app and next to router 217Mb, in office 11. My virgin is the 200Mbs speed . Merging the Wi-Fi. Most Virgin broadband packages come with either the Hub 3 or the Hub 4, and which a customer gets will likely come down to availability of devices at the time. Can someone look into this please. Wi-Fi boosters are perfect if you have connection problem areas around your home. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them. Just hook up an adapter to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Hello, I recently upgraded to gigabit fibre with a Hub5 modem, and was told that if there are any areas of my house that have under 30mbps connection then I'm eligible for a free WiFi booster pod. Hi I have Volt M350 Fibre, using a VM Hub 3 in the lounge and a couple of VM Wifi Boosters in bedrooms to improve the signal in parts of the house. Virgin Phone Switchover. The key to Virgin Media’s “Intelligent WiFi” is the new Connect app. One of the key components of a strong and reliable WiFi network is the router. Step 4. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. It would be very interesting to know if this works as it is the first time it has been suggested : Pair a VM Pod to a different Hub. You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at. The article discusses what you can do to improve your Wi-Fi experience in greater detail, and will help you to decide what type of booster will suit you best. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. Under 2. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. This means that the signal travels out into the room, and not into the floor. It would be great if anybody could tell me where I could purchase a Virgin Media Wifi-Booster please! Virgin booster is working When the device is operational, it displays a power light. Note: Make sure you plug the Booster directly into a net socket, not an extention lead, power strip press surge protector. Best overall: TP-Link RE700X – check price. Hassle free option is just order it from Amazon with next day delivery. Joining in. ), the quieter the radio and, in turn, the poorer the Wi-Fi connection. You call 0800 064 3850 to order the first one (after scanning for blackspots using the connect App if its working) . Scan complete, Tap continue. 5 million+ UK hotspots and 12 million+ worldwide,. I've used the virgin connect app to identify one of my rooms requires a booster, so have followed the link which then tells me I can't apply for it online and should call the help number which has wait times for 1 hour +. Once the setup is complete, your WiFi signal will now extend to cover a larger area. Hi John, really at my whist end and very annoyed trying to fix my wireless issues with no support from Virginmedia, my Virgin connect app will not connect now. Wait 2 mintues for Scan. Back a step. 1. They are free on Volt, 1GB or Oomph bundles. On wired direct i get 220Mbs , on 5ghz i get 200mbs on 2. If it’s not a technical issue you need help with then we’re here to support you on. . Scan complete, Tap continue. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. They’ll team up with the Virgin Media WiFi. Older Powerline boosters are needed if you have one of our other broadband. You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will. Set up a guest network. Does anyone have any ideas please? However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Step 2) Select “Wireless Network Settings” in your router after logging in. One of the easiest ways to boost your WiFi signal is to rethink where you place your router. Because they simply extend the range of the Hub’s signal, you won’t need to set up a new network. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Or Settings > Personal Hotspot (depending on OS version). QuickStart, set up and connections. The may be LEDs to show if the two are still paired. 4GHz Wi-Fi signal to the 2. However the app doesn't suggest a booster and I can't find a way to order one. The best way to get a pod order is download the Virgin Connect app, from here do a scan. uk. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. How do i go about getting hold of Wifi boosters, the engineer didn't leave any info ThanksAX5400. Thanks. The TiVo box and router are downstairs right at the front of the house. Very Insightful Person. Please can you try these steps to connect the Virgin pods; Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Instead, it has to do with your router and the security you have configured on your own local devices. If so, Tap Optimise. All wifi devices will now need reconnecting to the best SSID at each location. You can improve the quality of your wireless connection by boosting its strength with a virgin Wi-Fi booster. Eligible customers can receive 1 WiFi Booster per customer, available via the app. It makes WiFi-ing much simpler and puts you in control. 4GHz WiFi. Wait 2 mintues for Scan. SpeedGo back to the Wi-Fi Booster and briefly press the circular WPS button on the left hand side. . If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Tap Order a WiFi Booster if an option. I also used wifi analizer and have switch the the channel numbers on both 2. SpeedCheck out TP-Link’s easy to set-up and use, Wi-Fi boosters to amplify strength & range of your existing wireless signal. they worked ok with BT Hub 5 from Ethernet socket on the back of Hub into a Power socket then could reach my Computerized Telescope 10m up my garden from Powerline Adapter in the Kitchen with long Ethernet cable. Removing a wifi booster from the connect app. Using the Virgin Media Connect app. If any room receives less than 30Mbps download speeds a customer can then contact Virgin Media to request a second WiFi Pod booster. . It's worth having a look at the service as a. 1. Elevate your router so the signal can spread more easily throughout your home. Tap Add a room, Tap the room you're in. All forum topics; Previous topic; Next topic; 1 REPLY 1. Just make sure you use a computer/laptop to set it up. I am trying to order a Wi-Fi booster / Wi-Fi pod to extend the signal into my living room but I finding it hard to locate a straight forward way to do it. It will extend the reach of your home Wi-Fi and provide a stronger, more reliable connection for all your devices. Today I saw the following response from a VM Team member on this VM Pod / new Hub re-pair topic. Behold the power of Powerline. Move your router at least one metre away from objects such as televisions, wireless. Step 3. Tap Add a room, Tap the room you're in. 4ghz i get 120-160mbs The best money i ever spent as i have 22 Wi-Fi connected devices in the house Most use the 2. We’re so confident in this technology that we’ve launched. Removing a wifi booster from the connect app. Don’t plug the power cable into a plug socket yet. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. For iOS: Go to Settings > Cellular > Personal Hotspot. 11872 Views; 8 comments;Boost your Virgin Wi-Fi signal with Virgin Wi-Fi signal boosters. css"> <iframe aria-hidden="true" title="GTM" src=". Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. And that’s not all – if you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi. 1. I do not want the device on my. I have used the VM connect app which shows the WiFi is 22 mbps whereas in the other rooms it’s around 137. Tap the slider to allow devices to join the network. Tap Order a WiFi Booster if an option. Tap the menu (☰). Reposition your router. Press the WPS button on the router, press and hold it for around 20 seconds. Here's how you can download and link the Virgin Media Connect app with your Hub 3 to give your WiFi an intelligent boost. I'm a Very Insightful Person, I'm here to share knowledge, I don't work. Hi I’ve recently joined virgin. 4GHz Wi-Fi signal to the 2. Enter the Settings Password which is printed on the back of the Booster (not your WiFi password). This may be because the booster has successfully mirrored your existing WiFi name so it won't display as a separate network. This is not an option, myself and my partner are box struggling working from home, due to poor connection. One of the easiest ways to boost your WiFi signal is to rethink where you place your router. Start the Scan (do this in every room) Scan complete. Place the booster in a central location for optimal coverage. Networking and WiFi. SpeedCategory 1: WiFi Routers. Simply test your broadband service, and if we find an issue we can help with a fix online. I recently got one of the wifi pods from virgin and I have taken the booster that plugs in beside my hub4 and the other booster that was upstairs and plugged in the new wifi pod. There are two Boosters in your pack. May be different pathways and wording on the 3 Hub types Then, go to advanced>wireless signal>security, rename the 2. • Then Start the scan again. Any ideas please?The wifi doesn’t extend out to the back of the house where my office is going to be. I do not work for VM. I struggled for two days and communication with VM team didn't take me far. 1) A reliable working connection that doesn't report "wifi connected, no internet", or. . Switch on at the mains socket. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. All the information you need to setup your first Pod or fix an issue can be found here. SpeedHello all. Our old WiFi Boosters can help you tackle WiFi coverage problems. This will connect the two devices together. 1. Hollie Hennessy. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Hide Filter. Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. 4GHz. Virgin Media Connect app for the Hub 3 lets you scan your home for WiFi signals from each room. 0 Kudos Reply. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Please let me know how you get on. From there, the setup is nice and simple. Reply. D01 C9W8Testing out the Virgin Media Gig1 fibre broadband package. Networking and WiFi. Although it's quite compact, it still has a gigabit Ethernet port for connected wired. Speed. I require a booster for our wifi router but am having trouble ordering one and being this time of year the phones are very difficult to get through on. *. Connecting a Wi-Fi Extender QLOCOM. Joining in. Options. Learn how to set up your Virgin Media Wi-Fi booster. Wait here a day or two and a VM Mod will pick this up. 5 million Virgin hotspots across the UK when you’re on the go. Don’t plug the power cable into a plug socket yet. Browse. Clear any clutter around the router which can block and weaken the signal. Single-band uses only one frequency to send and receive data from the router. Switch on at the mains socket. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3.